Cancellation Policy


I understand that Caila Zappala (dba Balance Zen) operates on a scheduled hourly appointment basis for all training sessions. Therefore, when cancelling an appointment, I am required to provide at least 12-hour notice, for which no additional charge shall be incurred. However, if I cancel a session LESS than 12 hours to the scheduled time, that session will be considered used and I will lose the right to reschedule. I understand that under extreme circumstances I am allotted one cancellation with LESS than 12 hour notice, free of penalty. This one-time late cancellation right only applies if notice has been provided prior to the scheduled appointment. A no-show to the appointment does not apply and will result in one lost session.

Should my trainer cancel a session with less than 12-hour prior notice, I shall be entitled to one free session upon rescheduling as well as the rescheduling of the late-cancelled session. I understand that the free session must be redeemed within 10 days of cancelling the previous one or shall be forfeited.

Should my personal trainer cancel a session with MORE than 12-hour notice, I shall be entitled to no free session, but the training session shall be rescheduled within 7 days to ensure consistency and progress in my fitness program.
**I have read and completely understand these terms.



Reimbursement Policy

Balance Zen strives to provide the best possible service to all clients. If for any reason you are not satisfied with our services, we will be happy to issue you a refund for services not performed (a pro-rated amount).


If you have paid for a package in full, you will be refunded for unused sessions and services.


**I have read and completely understand these terms.


Please reach out to caila@balance-zen.com for any questions or concerns.